Unlike the brick & mortar Elizabeth Guild stores, Elizabeth Guild Online doesn't offer much of an opportunity to see something before you buy it, so we offer the following simple return policy:
You have 30 days to return unopened new goods for a full refund, less shipping and handling.
Donated items (the bulk of items offered through our online store) are one-of-a-kind items and cannot be returned or exchanged. All sales are final on all donated items. Should your purchase be damaged in shipment, please contact us.
All returns must be pre-authorized; we will not accept returns without authorization. Write us via the Contact Form page to obtain a Return Authorization and further instructions, or if you have any questions.